Customer care

A little clarity before you order.

Delivery, referee apparel and help with your order, all in one place.

Delivery within the UK.

IRO currently ships within the United Kingdom. Available delivery options and charges are shown at checkout.

Ordering official referee clothing.

Items marked Qualified referees only are restricted to referees who have completed the referee course. Orders are checked against the qualified referee database. A rules exam certificate alone does not meet this requirement.

Returns and order support.

For help with a return, an incorrect item or a problem with your order, contact IRO with your order number and details of the issue. Refer to the published returns policy for the applicable terms.

Can I change my size or order details?

Contact the team as soon as possible with your order number and the change you would like to make. IRO will confirm whether it is possible for your order.

I am based outside the UK. Can I order?

The current shop serves the UK. Contact IRO before ordering from another country to discuss your enquiry.